About your contract
When you join us at Mount Pilates, you sign a legally binding membership contract. By agreeing to these terms and conditions you are committing to a minimum term of 3 Months, and to pay your chosen rates until you wish to opt out. You will set up a regular payment through direct debit or credit card and this will then be taken automatically through the studiobookingsonline APP. If you want to end your membership after the 3 month minimum term has ended, you’ll need to notify us in writing.
The easy way to pay: Direct Debit contracts
All contracts need to be paid by direct debit or regular credit card payment. Fees are paid fortnightly on your chosen card and your ‘billing day’ will be the day you began your contract on.
When you agree to our Terms and Conditions, you are confirming the account details given to Mount Pilates and Studio Bookings Online are correct and that you’re authorised to use that account. That means, you’re either the account holder or you have authorisation to charge fees to the account, with the knowledge and consent of the holder.
If any payments are missed, you will not be able to have receive your credits. If you don’t pay before the next due date, you’ll end up with two payments being charged – the overdue amount and next regular fee in advance. You must notify us of any changes to your bank details that may affect your payment to prevent any missed payments on your membership.
Failing to pay outstanding fees could mean you end up with an excessive amount owing. In that case, you can either arrange a payment plan or you could have your contract terminated with your details sent to a collection agency. If this happens, you will also be charged reasonable collection costs and solicitors fees. If your account in overdue by eight weeks or more, Mount Pilates have the right to cancel your membership immediately.
Taking a break: Temporary membership suspension
You are entitled to place your membership on hold for a minimum of 2 weeks, 3x a year. This means you won’t be able to access the studio – but you also won’t be charged fees for that time.
Remember that a suspended membership is not a cancellation of your contract. If you do decide to cancel during your suspension dates, you will need to reactivate your membership in order to cancel. As usual, you will need to apply in writing and give 30 days’ notice.
Saying goodbye: Cancellation
If you want to finish your Mount Pilates contract after the 3 month minimum membership, you can cancel your contract. You’ll need to give us at least 30 days notice in writing.
Cancellation starts from the date you notify us, not the date your term ends. The final fees charged will be your membership fees up to the date of cancellation.
Under 18? You’ll need to come see us in person
If you’re under 18 and want to sign up, you’ll need to apply at reception, not online. You’ll also need to get a parent or guardian to sign the consent form below before your membership can start.
By agreeing to the terms in this agreement you are declaring that you are medically fit and able to exercise. If you have any medical or health conditions, including injuries that may impact your ability to exercise you must advise the team so we can help you work out safely. You are responsible for notifying us of any change in health condition that may impact your ability to exercise. If you are unsure of your ability to exercise please speak to our team before commencing any classes.